Privacy Policy | Bridgefield Ops

Bridgefield Ops ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and prospective and current clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with your use of our website at bridgefieldops.com and any services we provide.

This policy is intended to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable British Columbia privacy legislation. By using our website or engaging our services, you agree to the practices described below.

1. Information We Collect

We collect the following categories of information:

Contact information: Your name, business name, email address, and phone number, collected when you submit a contact form, book a discovery call, or otherwise communicate with us.
Business information: Details about your company, industry, current operations, and goals shared during discovery conversations and ongoing engagements.
SMS opt-in data: When you provide your phone number and consent to receive SMS communications, we record your explicit consent, the date and time of consent, and the specific consent language presented to you. This record is maintained separately and is never shared for marketing purposes.
Website analytics: We collect standard web server logs including IP address, browser type, referring page, and pages visited, used only for website administration and aggregate statistical purposes.
Service delivery data: For active clients, we collect data necessary to deliver our services, including access credentials to client-owned platforms (granted by the client), call data, message logs, and operational metrics.

2. SMS Communications

Bridgefield Ops collects your phone number when you submit our website contact form, book a discovery call, or directly provide it during business communications. We use this number to send:

Discovery call confirmations and reminders
Onboarding scheduling updates for active clients
Service-related operational notifications

Message frequency is low, typically fewer than 4 messages per month per recipient.

We do not share, sell, or rent your phone number or SMS opt-in data to any third party for marketing purposes. Your information is used solely to communicate with you about Bridgefield Ops services.

You may opt out of SMS messages at any time by replying STOP. For help, reply HELP. Standard message and data rates from your mobile carrier may apply.

To request deletion of your data or to update your information, contact us at armaan@bridgefieldops.com.

3. How We Use Your Information

To respond to inquiries and schedule discovery calls
To send appointment confirmations and reminders via SMS or email
To deliver agreed-upon services to clients under signed engagements
To maintain accurate records of consent and communications
To improve the quality and relevance of our services
To comply with regulatory, legal, and tax obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service providers: We use trusted third-party platforms to deliver our services, including Stripe (payment processing), GoHighLevel (operational platform), Twilio (SMS/voice infrastructure), Vercel (website hosting), and Google Workspace (email and document collaboration). These providers access information only to perform services on our behalf and are contractually obligated to protect it.
Client-authorized platforms: For active engagements, we access and manage client-owned platforms (Google Business Profile, Stripe, etc.) under explicit authorization from the client.
Legal requirements: We may disclose information if required by law, court order, or regulatory authority.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information consistent with PIPEDA requirements:

Encrypted transmission (HTTPS) across all client-facing systems
Role-based access controls limiting team access to information needed for delivery
Strong password and multi-factor authentication on all administrative systems
Service provider agreements with vetted, security-compliant vendors

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a privacy breach affecting your information, we will notify you as required by applicable law.

6. Cookies & Website Tracking

Our website uses essential cookies necessary for basic site functionality. We may use first-party analytics (such as Vercel Analytics or similar privacy-respecting tools) to understand aggregate site usage. We do not use third-party advertising or tracking cookies that build cross-site behavioral profiles.

7. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to legal retention requirements)
Withdraw consent for non-essential communications, including SMS messages, at any time by replying STOP or contacting us
File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia if you believe your privacy rights have been violated

8. Children's Privacy

Our services are intended for business owners and operators. We do not knowingly collect personal information from individuals under 18 through our website or services.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

For questions, concerns, or requests related to your privacy or this policy, please contact us:

Bridgefield Ops
Email: armaan@bridgefieldops.com
Website: https://bridgefieldops.com